{"id":9064,"date":"2021-11-22T19:14:14","date_gmt":"2021-11-22T19:14:14","guid":{"rendered":"http:\/\/bigassfans.wpengine.com\/?page_id=9064"},"modified":"2021-11-22T19:14:14","modified_gmt":"2021-11-22T19:14:14","slug":"pivot-20","status":"publish","type":"page","link":"https:\/\/bigassfans.com\/ca\/support\/pivot-20\/","title":{"rendered":"Pivot 2.0 Support"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; fullwidth=&#8221;on&#8221; _builder_version=&#8221;4.13.0&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||||false|false&#8221; custom_padding=&#8221;||||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_fullwidth_header title=&#8221;Pivot 2.0 Support&#8221; text_orientation=&#8221;center&#8221; _builder_version=&#8221;4.13.1&#8243; _module_preset=&#8221;default&#8221; background_enable_color=&#8221;off&#8221; use_background_color_gradient=&#8221;on&#8221; background_color_gradient_start=&#8221;rgba(47,68,78,0.5)&#8221; background_color_gradient_end=&#8221;rgba(36,36,36,0.5)&#8221; background_color_gradient_overlays_image=&#8221;on&#8221; background_image=&#8221;https:\/\/ba-web.s3-us-east-2.amazonaws.com\/global\/images\/headers\/pivot-20-header.jpg&#8221; background_enable_video_mp4=&#8221;off&#8221; allow_player_pause=&#8221;on&#8221; button_one_text_size=&#8221;18px&#8221; button_one_text_color=&#8221;#242424&#8243; button_one_bg_color=&#8221;#ffc425&#8243; button_one_border_width=&#8221;1px&#8221; button_one_border_color=&#8221;#242424&#8243; button_one_letter_spacing=&#8221;1px&#8221; button_one_font=&#8221;Teko|700||on|||||&#8221; button_one_use_icon=&#8221;off&#8221; vertical_offset_tablet=&#8221;0&#8243; horizontal_offset_tablet=&#8221;0&#8243; z_index_tablet=&#8221;0&#8243; title_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; title_text_shadow_vertical_length_tablet=&#8221;0px&#8221; title_text_shadow_blur_strength_tablet=&#8221;1px&#8221; content_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; content_text_shadow_vertical_length_tablet=&#8221;0px&#8221; content_text_shadow_blur_strength_tablet=&#8221;1px&#8221; subhead_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; subhead_text_shadow_vertical_length_tablet=&#8221;0px&#8221; subhead_text_shadow_blur_strength_tablet=&#8221;1px&#8221; content_link_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; content_link_text_shadow_vertical_length_tablet=&#8221;0px&#8221; content_link_text_shadow_blur_strength_tablet=&#8221;1px&#8221; content_ul_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; content_ul_text_shadow_vertical_length_tablet=&#8221;0px&#8221; content_ul_text_shadow_blur_strength_tablet=&#8221;1px&#8221; content_ol_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; content_ol_text_shadow_vertical_length_tablet=&#8221;0px&#8221; content_ol_text_shadow_blur_strength_tablet=&#8221;1px&#8221; content_quote_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; content_quote_text_shadow_vertical_length_tablet=&#8221;0px&#8221; content_quote_text_shadow_blur_strength_tablet=&#8221;1px&#8221; button_one_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; button_one_text_shadow_vertical_length_tablet=&#8221;0px&#8221; button_one_text_shadow_blur_strength_tablet=&#8221;1px&#8221; button_two_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; button_two_text_shadow_vertical_length_tablet=&#8221;0px&#8221; button_two_text_shadow_blur_strength_tablet=&#8221;1px&#8221; box_shadow_horizontal_tablet=&#8221;0px&#8221; box_shadow_vertical_tablet=&#8221;0px&#8221; box_shadow_blur_tablet=&#8221;40px&#8221; box_shadow_spread_tablet=&#8221;0px&#8221; box_shadow_horizontal_image_tablet=&#8221;0px&#8221; box_shadow_vertical_image_tablet=&#8221;0px&#8221; box_shadow_blur_image_tablet=&#8221;40px&#8221; box_shadow_spread_image_tablet=&#8221;0px&#8221; box_shadow_horizontal_button_one_tablet=&#8221;0px&#8221; box_shadow_vertical_button_one_tablet=&#8221;0px&#8221; box_shadow_blur_button_one_tablet=&#8221;40px&#8221; box_shadow_spread_button_one_tablet=&#8221;0px&#8221; box_shadow_horizontal_button_two_tablet=&#8221;0px&#8221; box_shadow_vertical_button_two_tablet=&#8221;0px&#8221; box_shadow_blur_button_two_tablet=&#8221;40px&#8221; box_shadow_spread_button_two_tablet=&#8221;0px&#8221; text_shadow_horizontal_length_tablet=&#8221;0px&#8221; text_shadow_vertical_length_tablet=&#8221;0px&#8221; text_shadow_blur_strength_tablet=&#8221;1px&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_fullwidth_header][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.12.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_3,2_3&#8243; _builder_version=&#8221;4.12.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.12.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text admin_label=&#8221;Text&#8221; _builder_version=&#8221;4.13.0&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Lato||||||||&#8221; text_line_height=&#8221;1.25em&#8221; header_font=&#8221;Teko|600||on|||||&#8221; header_font_size=&#8221;56px&#8221; header_letter_spacing=&#8221;1px&#8221; header_2_font=&#8221;Teko|600||on|||||&#8221; header_2_font_size=&#8221;40px&#8221; header_2_letter_spacing=&#8221;1px&#8221; header_3_font=&#8221;Teko|600|||||||&#8221; header_3_font_size=&#8221;24px&#8221; header_3_letter_spacing=&#8221;1px&#8221; header_4_font=&#8221;Teko|500|||||||&#8221; header_4_font_size=&#8221;20px&#8221; header_4_letter_spacing=&#8221;1px&#8221; header_5_font=&#8221;Teko|500|||||||&#8221; header_5_letter_spacing=&#8221;1px&#8221; header_6_font=&#8221;Teko||||||||&#8221; header_6_font_size=&#8221;12px&#8221; header_6_letter_spacing=&#8221;1px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2 class=\"gray-text left\">Documents<\/h2>\n<p>[\/et_pb_text][et_pb_toggle title=&#8221;Tech Specs&#8221; open=&#8221;on&#8221; _builder_version=&#8221;4.13.1&#8243; _module_preset=&#8221;default&#8221; body_link_font=&#8221;||||on|||#ca9c39|&#8221; border_width_all=&#8221;0px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><a href=\"https:\/\/www.bigassfans.com\/docs\/pivot2\/cutsheet-pivot2.pdf\" target=\"_blank\" rel=\"noopener\"><span>English<\/span> <\/a><br \/><a href=\"https:\/\/www.bigassfans.com\/docs\/pivot2\/cutsheet-pivot2-fr.pdf\" target=\"_blank\" rel=\"noopener\"><span>Fran\u00e7ais<\/span> <\/a><br \/><a href=\"https:\/\/www.bigassfans.com\/docs\/pivot2\/cutsheet-pivot2-es.pdf\" target=\"_blank\" rel=\"noopener\"><span>Espa\u00f1ol<\/span> <\/a><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Warranties&#8221; _builder_version=&#8221;4.14.4&#8243; _module_preset=&#8221;default&#8221; body_link_font=&#8221;||||on|||#ca9c39|&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><a href=\"https:\/\/www.bigassfans.com\/docs\/warranty\/warranty-baf-directional.pdf\" target=\"_blank\" rel=\"noopener\"><span>Directional Fans Warranty<\/span> <\/a><br \/><a href=\"https:\/\/www.bigassfans.com\/docs\/warranty\/warranty-baf-directional-export.pdf\" target=\"_blank\" rel=\"noopener\"><span>Directional Fans Export Warranty<\/span> <\/a><br \/><a href=\"https:\/\/www.bigassfans.com\/docs\/warranty\/warranty-baf-industrial.pdf\" target=\"_blank\" rel=\"noopener\"><span>Industrial Warranty (before 2019)<\/span> <\/a><br \/><a href=\"https:\/\/www.bigassfans.com\/docs\/warranty\/warranty-bas-international.pdf\" target=\"_blank\" rel=\"noopener\"><span>Big Ass Fans Export Warranty (before 2019)<\/span> <\/a><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Videos&#8221; _builder_version=&#8221;4.13.1&#8243; _module_preset=&#8221;default&#8221; body_link_font=&#8221;||||on|||#ca9c39|&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><a href=\"https:\/\/www.bigassfans.com\/support\/video\/industrial-mount-bar-joists\/\">Mounting: Bar Joists (Spans 8 ft or Less)<\/a><br \/><a href=\"https:\/\/www.bigassfans.com\/support\/video\/industrial-mount-bar-joists-wide\/\">Mounting: Bar Joists (Spans More Than 8 ft)<\/a><br \/><a href=\"https:\/\/www.bigassfans.com\/support\/video\/industrial-mount-i-beams\/\">Mounting: I-Beam<\/a><br \/><a href=\"https:\/\/www.bigassfans.com\/support\/video\/industrial-mount-z-purlins\/\">Mounting: Z-Purlins<\/a><br \/><a href=\"https:\/\/www.bigassfans.com\/support\/video\/industrial-mount-solid-wood-beam\/\">Mounting: Solid Wood Beam<\/a><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Installation&#8221; _builder_version=&#8221;4.13.1&#8243; _module_preset=&#8221;default&#8221; body_link_font=&#8221;||||on|||#ca9c39|&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><a href=\"https:\/\/www.bigassfans.com\/docs\/pivot2\/pivot2-install-checklist.pdf\" target=\"_blank\" rel=\"noopener\"><span>Pre-Installation Checklist &amp; Guidelines<\/span> <\/a><br \/><a href=\"https:\/\/www.bigassfans.com\/docs\/mounting\/baf-industrial-bar-joist-prep.pdf\" target=\"_blank\" rel=\"noopener\"><span>Bar Joist Mounting Preparation<\/span> <\/a><br \/><a href=\"https:\/\/www.bigassfans.com\/docs\/pivot2\/pivot2-ceiling-install-guide.pdf\" target=\"_blank\" rel=\"noopener\"><span>Fan Installation (Ceiling)<\/span> <\/a><br \/><a href=\"https:\/\/www.bigassfans.com\/docs\/pivot2\/pivot2-column-install-guide.pdf\" target=\"_blank\" rel=\"noopener\"><span>Fan Installation (Column)<\/span> <\/a><br \/><a href=\"https:\/\/www.bigassfans.com\/docs\/pivot2\/pivot2-electrical-specs-diagrams.pdf\" target=\"_blank\" rel=\"noopener\"><span>Electrical Specifications &amp; Diagrams<\/span> <\/a><br \/><a href=\"https:\/\/www.bigassfans.com\/docs\/common\/industrial-mobile-directional-safety-sheet.pdf\" target=\"_blank\" rel=\"noopener\"><span>Safety Guidelines<\/span> <\/a><br \/><a href=\"https:\/\/www.bigassfans.com\/docs\/bafcon\/bafcon-0-10-V-installation.pdf\" target=\"_blank\" rel=\"noopener\"><span>BAFCon 0\u201310 V Installation<\/span> <\/a><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Kits &amp; Accessories&#8221; _builder_version=&#8221;4.13.1&#8243; _module_preset=&#8221;default&#8221; body_link_font=&#8221;||||on|||#ca9c39|&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><a href=\"https:\/\/www.bigassfans.com\/docs\/mounting\/baf-guy-wire-install.pdf\" target=\"_blank\" rel=\"noopener\"><span>Guy Wires<\/span> <\/a><br \/><a href=\"https:\/\/www.bigassfans.com\/docs\/mounting\/baf-guy-wire-install-z-purlins.pdf\" target=\"_blank\" rel=\"noopener\"><span>Guy Wires for Z-Purlins<\/span> <\/a><br \/><a href=\"https:\/\/www.bigassfans.com\/docs\/mounting\/baf-z-purlin-mount.pdf\" target=\"_blank\" rel=\"noopener\"><span>Z-Purlin Mounting Kit<\/span> <\/a><br \/><a href=\"https:\/\/www.bigassfans.com\/docs\/mounting\/baf-industrial-l-brackets.pdf\" target=\"_blank\" rel=\"noopener\"><span>Solid Beam (L-Bracket) Mounting Kit<\/span> <\/a><br \/><a href=\"http:\/\/www.bigassfans.com\/docs\/mounting\/baf-i-beam-stabilizer.pdf\" target=\"_blank\" rel=\"noopener\"><span>I-Beam Stabilizer<\/span> <\/a><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Operation&#8221; _builder_version=&#8221;4.13.1&#8243; _module_preset=&#8221;default&#8221; body_link_font=&#8221;||||on|||#ca9c39|&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><a href=\"https:\/\/www.bigassfans.com\/docs\/pivot2\/pivot2-maintenance.pdf\" target=\"_blank\" rel=\"noopener\"><span>Fan Maintenance<\/span> <\/a><br \/><a href=\"https:\/\/www.bigassfans.com\/docs\/common\/baf-led-error-codes.pdf\" target=\"_blank\" rel=\"noopener\"><span>LED Error Codes<\/span> <\/a><\/p>\n<p>[\/et_pb_toggle][\/et_pb_column][et_pb_column type=&#8221;2_3&#8243; _builder_version=&#8221;4.12.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text admin_label=&#8221;Text&#8221; _builder_version=&#8221;4.13.0&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Lato||||||||&#8221; text_line_height=&#8221;1.25em&#8221; header_font=&#8221;Teko|600|||||||&#8221; header_font_size=&#8221;56px&#8221; header_letter_spacing=&#8221;1px&#8221; header_2_font=&#8221;Teko|600|||||||&#8221; header_2_font_size=&#8221;40px&#8221; header_2_letter_spacing=&#8221;1px&#8221; header_3_font=&#8221;Teko|600|||||||&#8221; header_3_font_size=&#8221;24px&#8221; header_3_letter_spacing=&#8221;1px&#8221; header_4_font=&#8221;Teko|500|||||||&#8221; header_4_font_size=&#8221;20px&#8221; header_4_letter_spacing=&#8221;1px&#8221; header_5_font=&#8221;Teko|500|||||||&#8221; header_5_letter_spacing=&#8221;1px&#8221; header_6_font=&#8221;Teko||||||||&#8221; header_6_font_size=&#8221;12px&#8221; header_6_letter_spacing=&#8221;1px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2 class=\"gray-text left\">FAQs<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.13.1&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;0px||0px||false|false&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>About Pivot 2.0<\/h3>\n<p>[\/et_pb_text][et_pb_accordion _builder_version=&#8221;4.14.4&#8243; _module_preset=&#8221;default&#8221; toggle_font=&#8221;|||on|||||&#8221; body_link_font=&#8221;||||on|||#ca9c39|&#8221; border_width_top=&#8221;2px&#8221; border_color_top=&#8221;#ffc425&#8243; border_width_right=&#8221;0px&#8221; border_width_bottom=&#8221;2px&#8221; border_color_bottom=&#8221;#ffc425&#8243; border_width_left=&#8221;0px&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_accordion_item title=&#8221;How do I operate my fan with the wired wall controller? &#8221; open=&#8221;on&#8221; _builder_version=&#8221;4.14.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<div class=\"pull-right floating-image\"><img decoding=\"async\" src=\"https:\/\/www.bigassfans.com\/wp-content\/uploads\/2017\/07\/Comm_WC_front.png\" alt=\"\" \/><\/div>\n<p><b>To start the fan<\/b>, turn the control knob clockwise.<\/p>\n<p><em>Note: When the fan is turned on, the LED indicator at the top of the controller is lit. The LED will flash an error code if there is a problem with the fan. <a href=\"https:\/\/www.bigassfans.com\/support\/faq\/my-fans-led-light-is-blinking-what-does-that-mean-and-what-do-i-do-about-it\/\" target=\"_blank\" rel=\"noopener\">Click here for more information on LED error codes.<\/a><\/em><\/p>\n<p><b>To stop the fan<\/b>, turn the control knob counterclockwise.<\/p>\n<p><b>To increase fan speed<\/b>, turn the control knob clockwise.<\/p>\n<p><b>To decrease fan speed<\/b>, turn the control knob counterclockwise.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;My fan will not start.&#8221; _builder_version=&#8221;4.13.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<div class=\"row\">\n<div class=\"col-lg-12 col-md-12 col-sm-12 col-xs-12\">\n<p><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;Verify the following:\\n- All wires are securely connected.\\n- The blue wire and the yellow wire on the controller input cable are wired together (the fire alarm shutdown circuit is closed). To restart the fan, close the circuit and reset power to the fan. View fan wiring details. (LINK)\\n- The wall controller has power.\\n- Supply power is adequate and functional.\\n- All fuses are functional. If a fuse is blown, refer to the instructions for replacing fuses. (LINK)\\nIf the fan still does not start, contact Customer Service.&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:2817,&quot;3&quot;:[null,0],&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:[null,2,0]}\">Verify the following:<\/span><\/p>\n<ul>\n<li><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;Verify the following:\\n- All wires are securely connected.\\n- The blue wire and the yellow wire on the controller input cable are wired together (the fire alarm shutdown circuit is closed). To restart the fan, close the circuit and reset power to the fan. View fan wiring details. (LINK)\\n- The wall controller has power.\\n- Supply power is adequate and functional.\\n- All fuses are functional. If a fuse is blown, refer to the instructions for replacing fuses. (LINK)\\nIf the fan still does not start, contact Customer Service.&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:2817,&quot;3&quot;:[null,0],&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:[null,2,0]}\">All wires are securely connected.<\/span><\/li>\n<li><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;Verify the following:\\n- All wires are securely connected.\\n- The blue wire and the yellow wire on the controller input cable are wired together (the fire alarm shutdown circuit is closed). To restart the fan, close the circuit and reset power to the fan. View fan wiring details. (LINK)\\n- The wall controller has power.\\n- Supply power is adequate and functional.\\n- All fuses are functional. If a fuse is blown, refer to the instructions for replacing fuses. (LINK)\\nIf the fan still does not start, contact Customer Service.&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:2817,&quot;3&quot;:[null,0],&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:[null,2,0]}\">The blue wire and the yellow wire on the controller input cable are wired together (the fire alarm shutdown circuit is closed). To restart the fan and clear the fire fault, close the circuit and turn off power to the fan for 60 seconds. <a href=\"https:\/\/www.bigassfans.com\/docs\/pivot2\/pivot2-electrical-specs-diagrams.pdf\" target=\"_blank\" rel=\"noopener\">View fan wiring details<\/a>.<\/span><\/li>\n<li><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;Verify the following:\\n- All wires are securely connected.\\n- The blue wire and the yellow wire on the controller input cable are wired together (the fire alarm shutdown circuit is closed). To restart the fan, close the circuit and reset power to the fan. View fan wiring details. (LINK)\\n- The wall controller has power.\\n- Supply power is adequate and functional.\\n- All fuses are functional. If a fuse is blown, refer to the instructions for replacing fuses. (LINK)\\nIf the fan still does not start, contact Customer Service.&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:2817,&quot;3&quot;:[null,0],&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:[null,2,0]}\">The wall controller has power.<\/span><\/li>\n<li><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;Verify the following:\\n- All wires are securely connected.\\n- The blue wire and the yellow wire on the controller input cable are wired together (the fire alarm shutdown circuit is closed). To restart the fan, close the circuit and reset power to the fan. View fan wiring details. (LINK)\\n- The wall controller has power.\\n- Supply power is adequate and functional.\\n- All fuses are functional. If a fuse is blown, refer to the instructions for replacing fuses. (LINK)\\nIf the fan still does not start, contact Customer Service.&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:2817,&quot;3&quot;:[null,0],&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:[null,2,0]}\">Supply power is adequate and functional.<\/span><\/li>\n<li><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;Verify the following:\\n- All wires are securely connected.\\n- The blue wire and the yellow wire on the controller input cable are wired together (the fire alarm shutdown circuit is closed). To restart the fan, close the circuit and reset power to the fan. View fan wiring details. (LINK)\\n- The wall controller has power.\\n- Supply power is adequate and functional.\\n- All fuses are functional. If a fuse is blown, refer to the instructions for replacing fuses. (LINK)\\nIf the fan still does not start, contact Customer Service.&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:2817,&quot;3&quot;:[null,0],&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:[null,2,0]}\">All fuses are functional. If a fuse is blown, refer to the <a href=\"https:\/\/www.bigassfans.com\/support\/faq\/replace-fuse-fan-2\/\" target=\"_blank\" rel=\"noopener\">instructions for replacing fuses<\/a>.<\/span><\/li>\n<\/ul>\n<p><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;Verify the following:\\n- All wires are securely connected.\\n- The blue wire and the yellow wire on the controller input cable are wired together (the fire alarm shutdown circuit is closed). To restart the fan, close the circuit and reset power to the fan. View fan wiring details. (LINK)\\n- The wall controller has power.\\n- Supply power is adequate and functional.\\n- All fuses are functional. If a fuse is blown, refer to the instructions for replacing fuses. (LINK)\\nIf the fan still does not start, contact Customer Service.&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:2817,&quot;3&quot;:[null,0],&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:[null,2,0]}\">If the fan still does not start, contact Customer Service.<\/span><\/p>\n<\/div>\n<\/div>\n<p>[\/et_pb_accordion_item][\/et_pb_accordion][et_pb_text _builder_version=&#8221;4.13.0&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;0px||0px||false|false&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>Trouble with Something Else<\/h3>\n<p>[\/et_pb_text][et_pb_accordion _builder_version=&#8221;4.14.4&#8243; _module_preset=&#8221;default&#8221; toggle_font=&#8221;|||on|||||&#8221; border_width_top=&#8221;2px&#8221; border_color_top=&#8221;#ffc425&#8243; border_width_right=&#8221;0px&#8221; border_width_bottom=&#8221;2px&#8221; border_color_bottom=&#8221;#ffc425&#8243; border_width_left=&#8221;0px&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_accordion_item title=&#8221;A popping noise is coming from my fan. &#8221; open=&#8221;on&#8221; _builder_version=&#8221;4.13.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<div class=\"row\">\n<div class=\"col-lg-12 col-md-12 col-sm-12 col-xs-12\">\n<p style=\"text-align: justify\"><span>Airfoil noise occurs when airfoils are not tightened to the specified torque. Disconnect the fan from power and disassemble the cage. Tighten the airfoil hardware to <\/span><strong>29 ft\u00b7lb (39.3 N\u00b7m)<\/strong><span>. Replace the cage before connecting the fan to power. If popping still occurs, verify that the airfoils are not contacting each other. If they are, contact Customer Service.<\/span><\/p>\n<\/div>\n<\/div>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;How do I replace a fuse on my fan? &#8221; _builder_version=&#8221;4.13.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<div class=\"row\">\n<div class=\"col-lg-12 col-md-12 col-sm-12 col-xs-12\">\n<div class=\"pull-right floating-image\"><img decoding=\"async\" src=\"https:\/\/www.bigassfans.com\/wp-content\/uploads\/2018\/10\/Pivot2-replacing-fuses-FAQ.png\" alt=\"\" \/><\/div>\n<p><strong>To replace a fuse:<\/strong><\/p>\n<ol>\n<li><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;To replace a fuse:\\n1. Disconnect the fan from power.\\n2. Remove the four screws to open the electronics cover.\\n3. Gently twist and pull out the fuse holder and replace the fuse.\\n4. Reinstall the fuse holder.\\n5. Reattach the electronics cover.\\n\\nSuitable fuse replacements:\\n- Bussman S505 Series\\n- Littelfuse 215 Series\\n- Mersen Fuse GSF\\n- Bel Fuse 5HT\\n\\nINCLUDE DAVE'S DRAWERING&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:2561,&quot;3&quot;:[null,0],&quot;12&quot;:0,&quot;14&quot;:[null,2,0]}\">Disconnect the fan from power.<\/span><\/li>\n<li><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;To replace a fuse:\\n1. Disconnect the fan from power.\\n2. Remove the four screws to open the electronics cover.\\n3. Gently twist and pull out the fuse holder and replace the fuse.\\n4. Reinstall the fuse holder.\\n5. Reattach the electronics cover.\\n\\nSuitable fuse replacements:\\n- Bussman S505 Series\\n- Littelfuse 215 Series\\n- Mersen Fuse GSF\\n- Bel Fuse 5HT\\n\\nINCLUDE DAVE'S DRAWERING&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:2561,&quot;3&quot;:[null,0],&quot;12&quot;:0,&quot;14&quot;:[null,2,0]}\">Remove the four screws to open the electronics cover.<\/span><\/li>\n<li><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;To replace a fuse:\\n1. Disconnect the fan from power.\\n2. Remove the four screws to open the electronics cover.\\n3. Gently twist and pull out the fuse holder and replace the fuse.\\n4. Reinstall the fuse holder.\\n5. Reattach the electronics cover.\\n\\nSuitable fuse replacements:\\n- Bussman S505 Series\\n- Littelfuse 215 Series\\n- Mersen Fuse GSF\\n- Bel Fuse 5HT\\n\\nINCLUDE DAVE'S DRAWERING&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:2561,&quot;3&quot;:[null,0],&quot;12&quot;:0,&quot;14&quot;:[null,2,0]}\">Gently twist and pull out the fuse holder and replace the fuse.<\/span><\/li>\n<li><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;To replace a fuse:\\n1. Disconnect the fan from power.\\n2. Remove the four screws to open the electronics cover.\\n3. Gently twist and pull out the fuse holder and replace the fuse.\\n4. Reinstall the fuse holder.\\n5. Reattach the electronics cover.\\n\\nSuitable fuse replacements:\\n- Bussman S505 Series\\n- Littelfuse 215 Series\\n- Mersen Fuse GSF\\n- Bel Fuse 5HT\\n\\nINCLUDE DAVE'S DRAWERING&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:2561,&quot;3&quot;:[null,0],&quot;12&quot;:0,&quot;14&quot;:[null,2,0]}\">Reinstall the fuse holder.<\/span><\/li>\n<li><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;To replace a fuse:\\n1. Disconnect the fan from power.\\n2. Remove the four screws to open the electronics cover.\\n3. Gently twist and pull out the fuse holder and replace the fuse.\\n4. Reinstall the fuse holder.\\n5. Reattach the electronics cover.\\n\\nSuitable fuse replacements:\\n- Bussman S505 Series\\n- Littelfuse 215 Series\\n- Mersen Fuse GSF\\n- Bel Fuse 5HT\\n\\nINCLUDE DAVE'S DRAWERING&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:2561,&quot;3&quot;:[null,0],&quot;12&quot;:0,&quot;14&quot;:[null,2,0]}\">Reattach the electronics cover.<\/span><\/li>\n<\/ol>\n<p><strong>Suitable fuse replacements:<\/strong><\/p>\n<ul>\n<li><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;To replace a fuse:\\n1. Disconnect the fan from power.\\n2. Remove the four screws to open the electronics cover.\\n3. Gently twist and pull out the fuse holder and replace the fuse.\\n4. Reinstall the fuse holder.\\n5. Reattach the electronics cover.\\n\\nSuitable fuse replacements:\\n- Bussman S505 Series\\n- Littelfuse 215 Series\\n- Mersen Fuse GSF\\n- Bel Fuse 5HT\\n\\nINCLUDE DAVE'S DRAWERING&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:2561,&quot;3&quot;:[null,0],&quot;12&quot;:0,&quot;14&quot;:[null,2,0]}\">Bussman S505 Series<\/span><\/li>\n<li><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;To replace a fuse:\\n1. Disconnect the fan from power.\\n2. Remove the four screws to open the electronics cover.\\n3. Gently twist and pull out the fuse holder and replace the fuse.\\n4. Reinstall the fuse holder.\\n5. Reattach the electronics cover.\\n\\nSuitable fuse replacements:\\n- Bussman S505 Series\\n- Littelfuse 215 Series\\n- Mersen Fuse GSF\\n- Bel Fuse 5HT\\n\\nINCLUDE DAVE'S DRAWERING&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:2561,&quot;3&quot;:[null,0],&quot;12&quot;:0,&quot;14&quot;:[null,2,0]}\">Littelfuse 215 Series<\/span><\/li>\n<li><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;To replace a fuse:\\n1. Disconnect the fan from power.\\n2. Remove the four screws to open the electronics cover.\\n3. Gently twist and pull out the fuse holder and replace the fuse.\\n4. Reinstall the fuse holder.\\n5. Reattach the electronics cover.\\n\\nSuitable fuse replacements:\\n- Bussman S505 Series\\n- Littelfuse 215 Series\\n- Mersen Fuse GSF\\n- Bel Fuse 5HT\\n\\nINCLUDE DAVE'S DRAWERING&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:2561,&quot;3&quot;:[null,0],&quot;12&quot;:0,&quot;14&quot;:[null,2,0]}\">Mersen Fuse GSF<\/span><\/li>\n<li><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;To replace a fuse:\\n1. Disconnect the fan from power.\\n2. Remove the four screws to open the electronics cover.\\n3. Gently twist and pull out the fuse holder and replace the fuse.\\n4. Reinstall the fuse holder.\\n5. Reattach the electronics cover.\\n\\nSuitable fuse replacements:\\n- Bussman S505 Series\\n- Littelfuse 215 Series\\n- Mersen Fuse GSF\\n- Bel Fuse 5HT\\n\\nINCLUDE DAVE'S DRAWERING&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:2561,&quot;3&quot;:[null,0],&quot;12&quot;:0,&quot;14&quot;:[null,2,0]}\">Bel Fuse 5HT<\/span><\/li>\n<\/ul>\n<\/div>\n<\/div>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Why is the LED indicator on my wall control blinking? &#8221; _builder_version=&#8221;4.14.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<div class=\"row\">\n<div class=\"col-lg-12 col-md-12 col-sm-12 col-xs-12\">\n<p><span>If the fan currently has a fault, the LED indicator on the controller will blink.<\/span><\/p>\n<\/div>\n<\/div>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;My fan wobbles during operation.&#8221; _builder_version=&#8221;4.13.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<div class=\"row\">\n<div class=\"col-lg-12 col-md-12 col-sm-12 col-xs-12\">\n<ul>\n<li>Verify that the mounting structure is rigid enough to support the fan and that the fan is not being exposed to external air forces.<\/li>\n<li>If guy wires were installed, confirm proper installation. If guy wires were not installed, contact Customer Service.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<p>[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;CTA&#8221; _builder_version=&#8221;4.13.0&#8243; _module_preset=&#8221;default&#8221; use_background_color_gradient=&#8221;on&#8221; background_color_gradient_start=&#8221;#2f444e&#8221; background_color_gradient_end=&#8221;#242424&#8243; saved_tabs=&#8221;all&#8221; collapsed=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; global_module=&#8221;9145&#8243; theme_builder_area=&#8221;post_content&#8221;][et_pb_row column_structure=&#8221;1_2,1_6,1_6,1_6&#8243; make_equal=&#8221;on&#8221; module_class=&#8221;mobile-padding&#8221; _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; width=&#8221;100%&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.12.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_text _builder_version=&#8221;4.13.0&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Lato||||||||&#8221; text_line_height=&#8221;1.25em&#8221; header_font=&#8221;Teko|600|||||||&#8221; header_font_size=&#8221;56px&#8221; header_letter_spacing=&#8221;1px&#8221; header_2_font=&#8221;Teko|600|||||||&#8221; header_2_font_size=&#8221;40px&#8221; header_2_letter_spacing=&#8221;1px&#8221; header_3_font=&#8221;Teko|600|||||||&#8221; header_3_font_size=&#8221;24px&#8221; header_3_letter_spacing=&#8221;1px&#8221; header_4_font=&#8221;Teko|500|||||||&#8221; header_4_font_size=&#8221;20px&#8221; header_4_letter_spacing=&#8221;1px&#8221; header_5_font=&#8221;Teko|500|||||||&#8221; header_5_letter_spacing=&#8221;1px&#8221; header_6_font=&#8221;Teko||||||||&#8221; header_6_font_size=&#8221;12px&#8221; header_6_letter_spacing=&#8221;1px&#8221; background_layout=&#8221;dark&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]<\/p>\n<h3>Still Need Help?<\/h3>\n<p>Call our exceptional customer service team for help with all your fan-related questions.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_6&#8243; _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; custom_css_main_element=&#8221;margin:auto;&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_image src=&#8221;https:\/\/ba-web.s3-us-east-2.amazonaws.com\/global\/images\/icons\/phone-icon.svg&#8221; align=&#8221;center&#8221; _builder_version=&#8221;4.14.5&#8243; _module_preset=&#8221;default&#8221; height=&#8221;32px&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][\/et_pb_image][et_pb_text _builder_version=&#8221;4.13.1&#8243; _module_preset=&#8221;default&#8221; text_orientation=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]<\/p>\n<h4 class=\"center white-text\">888.555.1212<\/h4>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_6&#8243; _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; custom_css_main_element=&#8221;margin:auto;&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_image src=&#8221;https:\/\/ba-web.s3-us-east-2.amazonaws.com\/global\/images\/icons\/email-icon.svg&#8221; url=&#8221;mailto:customer.support@bigassfans.com?subject=BAF%20Support&#8221; url_new_window=&#8221;on&#8221; align=&#8221;center&#8221; _builder_version=&#8221;4.14.5&#8243; _module_preset=&#8221;default&#8221; height=&#8221;32px&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][\/et_pb_image][et_pb_text _builder_version=&#8221;4.14.5&#8243; _module_preset=&#8221;default&#8221; text_orientation=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]<\/p>\n<h4 class=\"center white-text\"><a href=\"mailto:customer.support@bigassfans.com?subject=BAF Support\">Email<\/a><\/h4>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_6&#8243; _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; custom_css_main_element=&#8221;margin:auto;&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_image src=&#8221;https:\/\/ba-web.s3-us-east-2.amazonaws.com\/global\/images\/icons\/faq-icon.svg&#8221; url=&#8221;@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjEyMTMifX0=@&#8221; align=&#8221;center&#8221; _builder_version=&#8221;4.14.5&#8243; _dynamic_attributes=&#8221;url&#8221; _module_preset=&#8221;default&#8221; height=&#8221;32px&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][\/et_pb_image][et_pb_text _builder_version=&#8221;4.13.1&#8243; _dynamic_attributes=&#8221;link_option_url&#8221; _module_preset=&#8221;default&#8221; text_orientation=&#8221;center&#8221; link_option_url=&#8221;@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjEyMTMifX0=@&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]<\/p>\n<h4 class=\"center white-text\">FAQs<\/h4>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>DocumentsEnglish Fran\u00e7ais Espa\u00f1ol Directional Fans Warranty Directional Fans Export Warranty Industrial Warranty (before 2019) Big Ass Fans Export Warranty (before 2019) Mounting: Bar Joists (Spans 8 ft or Less)Mounting: Bar Joists (Spans More Than 8 ft)Mounting: I-BeamMounting: Z-PurlinsMounting: Solid Wood BeamPre-Installation Checklist &amp; Guidelines Bar Joist Mounting Preparation Fan Installation (Ceiling) Fan Installation (Column) Electrical [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":961,"menu_order":87,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","inline_featured_image":false,"footnotes":""},"class_list":["post-9064","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.1 (Yoast SEO v27.1.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Pivot 2.0 Support - Big Ass Fans\u00ae - Canada<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/bigassfans.com\/ca\/support\/pivot-20\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pivot 2.0 Support\" \/>\n<meta property=\"og:url\" content=\"https:\/\/bigassfans.com\/ca\/support\/pivot-20\/\" \/>\n<meta property=\"og:site_name\" content=\"Big Ass Fans\u00ae - Canada\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.bigassfans.com\/wp-content\/uploads\/2017\/07\/Comm_WC_front.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"10 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/bigassfans.com\/ca\/support\/pivot-20\/\",\"url\":\"https:\/\/bigassfans.com\/ca\/support\/pivot-20\/\",\"name\":\"Pivot 2.0 Support - Big Ass Fans\u00ae - 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